Skip to the next step if your computer does not have Windows 10 or 8. If you have Windows 10 or 8, download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions. If the printer cannot print and remains offline, continue.
Reconnect the power cord to the rear of the printer. Wait for the printer to reconnect to your router. Press the wireless button or wireless control panel icon on the printer to turn the wireless connection off, and then on. Wait for the router’s network activity light to become active. Wait 10 seconds, and then reconnect the power cord to the router. Internet service is interrupted while the router is not in service. If your printer uses a wireless connection, restart the router.ĭisconnect the power cord from your wireless router. Turn off the computer or device that you are trying to print from.Ĭonnect the printer power cord to the printer, and then turn on the printer if it does not automatically power on. Turn the printer off, wait about 10 seconds, and then disconnect the printer power cord from the printer. Resetting your printing environment can restore the connection to the printer and the device yo are printing from. The best way to resolve offline issues is by performing a series of steps, starting with a hard reset and here's how you do it:
You need to follow the instructions to fix it.
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